Very negative experience so far. I ordered a sectional set February 21.
On March 23, over a month later, I received two pieces of the sectional and instead of a loveseat, a reclining chair which does not fit with the set and is not what was ordered. I emailed Saturday March 25 w/ no response, called Tuesday March 28 when they first opened and was told I would hear back that day. I called back just before close and was told I should get a response by the following day. It is now Friday and I have yet to hear from them.
I would not recommend them nor would I order from here again.
Also, be advised that they use Spirit Delivery in the Richmond, VA area and I don't have enough horrible things to say about their customer service, horrible communications, lack of follow through, lack of keeping scheduled delivery appointments, failure to notify that they "rescheduled" our delivery... just AWFUL!
Product or Service Mentioned: 1stopbedrooms Shipping Service.
Reason of review: Damaged or defective.
Preferred solution: Deliver product or service ordered.
I didn't like: Lack of follow up, No sense of urgency.