We purchased a storage bed with bookcase headboard, along with a night stand on April 29th. 1stopbedrooms was paid on April 30th.
It is now May 31st. The website said awaiting acknowledgement. Mind you I waited a few weeks to call because it said 4 week delivery. I thought the website was just not updated.
I have called and spoken to 2 different people about my order now. Last week on the 22nd they said it was being delivered to the warehouse in another state, however they could not provide me with the BOL number or tracking. My career is being a Buyer... I know tracking systems.
Also they guy said the warehouse would call me within 3 days to set up delivery. GUESS WHO NEVER GOT A CALL... The guy on the phone told me he manually updated the website. Now it says ARRIVED!!!
_ Arrived where???
I don't have it!!!
Review about: 1stopbedrooms Customer Care.
Reason of review: Problem with delivery.
Monetary Loss: $1100.
Preferred solution: Deliver product or service ordered.
I didn't like: Delivery issues, Lack of follow up, I got transfered many times when i did finally get to speak, Do no answer emails, Still do not have my product.