Reply by 1StopBedrooms

Thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence at our business. I have personally reached out to our delivery carrier regarding your experience and will help remedy the situation to prevent this from happening to any future customer. We try to maintain the highest standards of service, but it’s clear we fell short in your case. Once again we are sorry for any inconvenience this may have caused you.
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Ordered a piece over 7 weeks ago. Paid an extra $125 for white glove delivery.

Twice now delivery has not happened as scheduled by the carrier A&O because the truck broke down. Perhaps they should have more reliable trucks. So far, One Stop has done nothing to help. Twice we have sat home from work, and the second time we did not even get a call about the cancellation.

Do not buy from this company as they do not take responsibility for their agents. Their lack of customer service is unacceptable.

They should arrange for a truck to be rented to complete the promised delivery. Have now been on hold for over 15 minutes with One Stop.

Product or Service Mentioned: 1stopbedrooms Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I didn't like: Customer service.

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