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What Their Customers Are Saying ?

1StopBedrooms - Judged to early

1StopBedrooms
I purchased a living room furniture set for them and had began to believe I was being scammed because of the lack of communication and being told several different dates of when to expect delivery of the furniture. However it took a month and a half to arrive and once it did arrive I was very pleased for the quality of the furniture is A grade and the delivery men was very respectful and handle the furniture with care. My only suggestion to... Read more

1StopBedrooms - They have gone far above!!!

1StopBedrooms
The 1 Stop Bedroom has been awesome! Have outdone their service to us! We are very happy with them... it’s all good!!! Thanks Terre Baden Read more

1StopBedrooms - Excellent experience

1StopBedrooms
Ordered a few things from 1 Stopbedrooms including a Bed, dresser, nighstand, and mirror. All came exactly as expected. Fair price and delivery guys were also very nice and on time. We are happy with our experience with 1 stopbedrooms Read more
I order a set of chairs 8 total quite a bit of money, they promised them by a certain date I got an email saying my order was shipped, 10 days later a called and my chairs were back order, no one had the courtesy to call an tell me that, I asked to canceled the order,...
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#1350283
Ordered and paid $1650.00 for bedroom furniture (California King Bed and a Dresser) on May 7th, 2018. Still waiting for "White Glove Delivery" as of September 3rd, 2018. I have sent Emails inquiring about my Order number 8327463, yet these are still unanswered. I then...
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I didn't like
  • Are ignoring my issue
#1345441
1StopBedrooms - Worse Customer Service on Planet Earth
1StopBedrooms - Worse Customer Service on Planet Earth
1StopBedrooms - Worse Customer Service on Planet Earth
Called 14 times and never received the first call back that was promised from the recording, also sent 7 emails and no response either. Just really bad, please avoid this company at any cost. {{Redacted}}
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#1337637
I purchased two recliners. After some time they contacted me to say the recliners were not available and would not be available until the end of September. After thinking about it I decided that was too long to wait and tried to get in touch with them, only to find...
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Anonymous
Bellagrace261970

So now after bombarding 1stopbedrooms with messages for three days..i get a call at 8:30 am this morning. Supposedly my order is in transt to Portland an due to arrive monday....

#1334400
1StopBedrooms - Damaged Items Both Times, No Follow Up
1StopBedrooms - Damaged Items Both Times, No Follow Up
1StopBedrooms - Damaged Items Both Times, No Follow Up
1StopBedrooms - Damaged Items Both Times, No Follow Up
1StopBedrooms - Damaged Items Both Times, No Follow Up
1StopBedrooms - Damaged Items Both Times, No Follow Up
1StopBedrooms - Damaged Items Both Times, No Follow Up
I ordered a sectional for the home I had just purchased but not yet moved into. They delivered it and I didn't notice (but a photo caught it while the delivery guys were there- it's time and date stamped!) that the bottom of the frame on the side was broken. I...
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#1330076
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1StopBedrooms - Going on six weeks of waiting

Been waiting exactly six weeks now with still no end in sight. Finally spoke to a rep who said last week the furniture was in route to the carrier. Being in a carrier based industry our product takes days to deliver once it has left the factory. We’re going on a week now since having spoken to a rep who confirmed “it was en route to the carrier”. Still haven’t heard from them.
#1328833
I purchased my furniture on June 30, 2018 It’s been almost 6 weeks and I still haven’t received it. I’ve called the company a number of times and 1st I was told it was in transit, even after the time frame they originally quoted, had passed. I was then told it was at...
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Anonymous
Anonymous

Could you please provide the number for the white glove service you called? I am currently going through a similar situation. Thank you.

I didn't like
  • Length of time it is taking to receive the furniture
#1326367
You will spend hours on the phone trying to get any sort of customer service but you'll get nothing because it's non-existent with this company. They will lie to you about your order, and have you on hold until you just give up and hang up. Have you ever heard...
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#1320606
1StopBedrooms's reply to:

1StopBedrooms - Totally disgusted
1StopBedrooms - Totally disgusted
1StopBedrooms - Totally disgusted
1StopBedrooms - Totally disgusted
1StopBedrooms - Totally disgusted
1StopBedrooms - Totally disgusted
1StopBedrooms - Totally disgusted
We had spoke with the customer on July 30th and came to an agreement with the their order. The underbed storage which was purchased comes on one side of the bed, if storage is required for both side an additional set must be purchased as stated on our site. We were...
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#1316768

Contact 1StopBedrooms

Mailing Address:
1StopBedrooms
146 W 29th St.
New York, New York 10001
United States
Phone:
(866) 456-8823
More
Do not use. Ordered furniture. Been a nighmare since. Delivery is transferred to a moving company that is horrible. Doesnt show up when they say. Im begging you to save yourself stress. Just look at BBB and see how many complaints there are. I wish I had.
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#1316598