We order $5,5665.59 of living room and bedroom furniture on July 5, 2017.It took repeated phone calls and emails to get just the living room furniture delivered sometime in September.
It took more emails and phone calls to get only the bed and end tables delivered sometime in October. It took still more phone calls and emails to get the dresser and vanity delivered December 28. The vanity arrived broken and delivery was refused. OneStopBedrooms has not communicated with us since mid-January when they "promised" delivery.
This is being written as of February 22. We have taken the issue up with our credit card company, the consumer protection Division of the Department of State for the state of New York, and shall be contacting the Attorney General of the state of New York. We are seeking either a complete vanity or $3,605.28 for the complete bedroom set, as it does not match and we shall have to donate the bed, dresser, and end tables to charity. We are willing to give back the merchandise but not pay a 30 percent restocking fee.
Based on what I have read, the quality of the merchandise may also be poor, but we have not experienced breakage yet. I believe OneStopBedrooms to be somewhere between incompetent and criminal, the latter being up to the above-mentioned authorities to determine.
I would encourage anyone having problems with this company to pursue the above-mentioned time-consuming actions, for the benefit of other unsuspecting potential customers, if for no other reason.Based
Reason of review: Poor customer service.
Monetary Loss: $3605.
Preferred solution: Full refund.
I didn't like: Service and their lying.