I purchased a living room furniture set for them and had began to believe I was being scammed because of the lack of communication and being told several different dates of when to expect delivery of the furniture. However it took a month and a half to arrive and once it did arrive I was very pleased for the quality of the furniture is A grade and the delivery men was very respectful and handle the furniture with care.
My only suggestion to 1Stopbedrooms is that they should be more forthcoming with the process of delivery before the customer places their orders.
Also reevaluate the customer service team and probably train them on how to address a customer that is upset because they have spent money and had to wait, wait, and wait. Otherwise I would shop with them again.