Reply by 1StopBedrooms

My sincerest apologies for the experience you had. I assure you this isn’t a typical situation. We inspect orders prior to delivering them to our customers to make certain that items are in perfect condition. Additionally, our excellent packaging and shipping experience reduces the chances of damage occurring. We try to maintain the highest standards of service, but it’s clear we fell short in your case. There is no charge to you to have damaged products fixed or replaced which is stated in our policy. The 30% restocking fee is only applied if the customer refuses to give us the opportunity to remedy the damage or defect issue. If the customer does not allow 1stopbedrooms to send a replacement or repair it and would rather cancel the order then let us remedy the problem, customer will be required to pay a 30% restocking fee and actual shipping charges. We hope you will accept our sincere apologies for the inconvenience you experienced with our company.
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Paid $1500 to have a bedroom set shipped to us from and IT IS JUNK!!!!! Scratches and Digs throughout, defect in coloring (dark stain spots throughout), screws pulling out and all around BAD QUALITY.

We've BEGGED this company to take this back and refund the money. Emails go unanswered, phone calls get you put on hold for p to an hour, and still NOTHING. The last representative told us, "Dispute the charge and donate the furniture". Are you kidding me???

I'm amazed by their HORRIBLE CUSTOMER SERVICE!!! We have this entire set sitting in our house, and it is worthless.

The company will not return any calls or emails. We paid $1552 for the set, and cannot use it, and cannot get our money back / return the product.

Product or Service Mentioned: Ashley Furniture Furniture Set.

Reason of review: Poor customer service.

Monetary Loss: $1552.

Preferred solution: Full refund.

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