Paid $1500 to have a bedroom set shipped to us from 1stopbedrooms.com and IT IS JUNK!!!!! Scratches and Digs throughout, defect in coloring (dark stain spots throughout), screws pulling out and all around BAD QUALITY.
We've BEGGED this company to take this back and refund the money. Emails go unanswered, phone calls get you put on hold for p to an hour, and still NOTHING. The last representative told us, "Dispute the charge and donate the furniture". Are you kidding me???
I'm amazed by their HORRIBLE CUSTOMER SERVICE!!! We have this entire set sitting in our house, and it is worthless.
The company will not return any calls or emails. We paid $1552 for the set, and cannot use it, and cannot get our money back / return the product.
Product or Service Mentioned: Ashley Furniture Furniture Set.
Reason of review: Poor customer service.
Monetary Loss: $1552.
Preferred solution: Full refund.