Reply by 1StopBedrooms

Thank you for bringing this issue to our attention. I sincerely apologize for the damaged living room set that was delivered and we understand your frustration. We try to maintain the highest standards of service, but it’s clear we fell short in your case. There is no charge to you to have damaged products fixed or replaced which is stated in our policy. Please contact our claims department directly which is located on our site or on your order confirmation that was emailed to you. Our call center is openMonday – Friday 11AM – 6 PM EST At the present time we have yet to receive any calls or emails regarding your claim. We hope you will accept our sincere apologies for the inconvenience you experienced with our company.
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money

I purchased an ashley couch and loveseat recently and noticed after delivery that there was a defect in the leather on the arm of the loveseat. I’ve tried contacting them repeatedly over the last few weeks and can not get a callback. Pretty disappointed so far.

Product or Service Mentioned: 1stopbedrooms Customer Care.

Reason of review: Poor customer service.

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