After ordering a reclining chair on 4/6, I received a confirming email. In the email I was told I would receive follow-up information on shipping time.
As of today, 4/11, I did not receive a follow-up email, so I called the seller to see when I would receive my chair. I was on hold for almost 20 minutes and then was able to request a return phone call through the automated process. Some 4 hours later my call was returned, and I spoke with a very rude man who said the chair should be shipped in approximately three weeks. I was aghast.
One month for shipping an in stock item is outrageous, as well as having no follow-up information provided. The chair is "awaiting pick-up" and has not moved in anyway whatsoever toward my home. I told the rude man that this was unacceptable and NOTHING on their website showed that normal shipping was 4 weeks. I then told him to cancel the order, and he told me it would be a 30% restocking fee.
This is illegal, as restocking fees can only be on products that have been RETURNED or EXCHANGED.
I am doing neither of these actions; I am cancelling an order due to misrepresentation of the seller. I have grave doubts that this is a legitimate company as they are representing themselves on various websites.
Product or Service Mentioned: 1stopbedrooms Shipping Service.
Reason of review: Problem with delivery.
Monetary Loss: $540.
Preferred solution: Full refund.
I didn't like: False claims and promises, Staffs attitude toward the situation.