To Whom this may concern, My order was NOT delivered successfully. have a complaint to place on “shipping /drop off/ white glove treatment” company you have used for my order. I paid for “Platinum White Glove Delivery” (Room of Choice + Full Assembly). It has NOT been wonderful experience ordering from 1StopBedrooms.
1) They showed up to the house 3 hours late for time set up for delivery ( 7pm vice 1-4pm ) and left 2 hours later without completing the job .
2) They only put 1 bed together of the two sets and nothing else.
3) They failed to bring the Mattresses for the bedroom sets. I ordered 2 (WEB ID qb1210190)
4) One bedroom set dresser (WEB ID qb1218159) is BROKEN left at their warehouse, will it get replaced? I’m very DISSATISFIED with this Order I placed on September 3, 2018. Its October 16, 2018. Its been 44 days …. That’s 6 weeks and 2 days. I have yet to have my order complete and your “ White Glove Service I paid for has FAILED ! and your web site shows that my order has been completed out and delivered. IT HAS NOT.
Delivery Drivers Number 618-779-6956.
Standing by for a refund of services paid for my my order delivered Correctly
Reason of review: Poor customer service.
Monetary Loss: $3500.
Preferred solution: Price reduction.