Reply by 1StopBedrooms

We apologize that our service did not satisfy your expectations.. Additionally, our excellent packaging and shipping experience reduces the chances of damage occurring. However, we are in the furniture business and unfortunately damage can occur from time to time. I’m showing we went ahead and ordered you the replacement mechanism for your lift top cocktail table which will be sent directly to your home. We stand by our products and you will not be charged for the redelivery of any previously damaged products. We are really apologetic for this delay and we are really thankful to you for your understanding our claims process.
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Contacted 1 stop bedrooms over 3 weeks ago regarding a manufacturer defect. They requested we submitt a claim and we did so.

It has now been over 2 weeks and NO RESPONSE!

This company has *** poor comunications with their customers. BEWARE!

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