Reply by 1StopBedrooms

I sincerely apologize for and we understand your frustration. Customers are normally notified immediately in the event an order is on nationwide backorder from the manufacturer. Under normal circumstances we make sure inspect all furniture orders that are dropped off to the warehouse from the manufacturer. In the event an item is damaged unfortunately we will have to order a replacement which is subject the manufacturers’ inventory. Once again we are sorry for any inconvenience this may have caused you and look forward to serving you in the near future. We are really apologetic for this delay and we are really thankful to you for your understanding.

The vanity we order July 5, 2017 has apparently arrived at the distribution center in San Antonio, and we are awaiting notification of delivery, more then eight months later. The problem now is that my wife is out of the country until late-April and I am in northern Virginia.

Delivery entirely depends upon the contracted delivery company, AM Home Delivery accommodating the schedule of our daughter, who lives about forty miles away and travels extensively for her job.

She will be on travel through the last week of March. We are cautiously optimistic at this point, but the issue has not been resolved with delivery at this point.

Product or Service Mentioned: Am Home Delivery Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $3000.

Preferred solution: Deliver product or service ordered.

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