I purchased a couch and ottoman that were delivered at 10 PM on a Saturday. Delivery was supposed to be between 1PM and 5PM. I had to reject delivery due to significant damage. The shipping company were unprofessional and rude.
I have been trying to get in touch with customer service but I cannot get anyone to respond to me. I have called and been on hold over 30 minutes. I ended up selecting a call back but that was 5 hours ago and nothing. Also sent emails.
I have no choice but to file a claim with my credit card company. DO NOT BUY FROM THIS COMPANY! They will take your money and use some cheap delivery company that damages the item and then not respond.
I have no furniture and am out over $1k!
Reason of review: Problem with delivery.
Monetary Loss: $1050.
Preferred solution: Full refund.
I didn't like: Worst communication, Absolute worst.