Hi, we were not at home when our bedroom furniture arrived a little more than a week ago. After arriving home this week, we carefully inspected the pieces and found large cracks on each one.
We sent an email with a photo and have been calling your 800 number the past 4 days. We waiting on hold today for over 1 hour and never spoke to a live agent. We paid $3000+ for this furniture and are excited to be furnishing a new music studio. The furniture is clearly damaged as this is not a "distressed look".
Please see the attached photo. We would like a replacement or our money promptly refunded via PayPal.
This is our first experience with an online purchase with your company and we are very disappointed in the finishing quality and poor customer service. Kat Fitzke Performing and Visual Arts Instructor/Business Owner
Product or Service Mentioned: Liberty Furniture Industries Cotswold Wood Furniture Set.
Reason of review: Damaged or defective.
Monetary Loss: $3500.
Preferred solution: Let the company propose a solution.
I liked: We loved what this looked like online and so excited to receive.
I didn't like: Large surface cracks in appearance and lengthy hold times.