Reply by 1StopBedrooms

Thank you for bringing this your issue to our attention. I sincerely apologize for and we understand your frustration. We try to maintain the highest standards of service, but it’s clear we fell short in your case. The description and photos for all of our products listed online are taken directly from the manufacturers catalog. Pictures of furniture may vary in color from the products you receive due to differences in lighting conditions of photographs or computer monitor resolution. Furniture may look different in your home than in pictures, as furniture is photographed in sunny, bright rooms. We display the most accurate images available on our website available to us. I have went ahead and requested that the manufacture update their catalog and description to better represent the product listed. We hope you will accept our sincere apologies for the inconvenience you experienced with our company.
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

They are not kidding when they say 8 weeks delivery on a bedroom set. We ordered a bedroom set that was labeled Natural Grey Lacquer.

The photo on their website looked like a dark grey colored bedroom set. Well, 8 weeks after placing order, it arrived in a wonderful dark brown/espresso color. The only part that was grey lacquered was the top of the dresser and night stands and it was almost white. the customer service by the "acting" manager was absolutely horrible and said they would take it back for a 30% restocking fee (on a 3K+ purchase).

There was no 100% satisfaction guarantee and the bedroom is listed in the product description as a "wench" color. Please choose another company that offers 100% satisfaction and does not hide behind fine print that says "we are not responsible for any color discrepancies". That just shows the company has no idea what they are selling. The customer service manager would not budge and is color blind.

WE got ripped off.

We ended up reselling on craigs list for very close to what we paid. Shame on us for trusting these NJ crooks.

Review about: 1stopbedrooms Shipping Service.

Reason of review: Not as described.

Preferred solution: stand behind your products and learn what the difference between grey and brown..

I liked: What i thought i was getting.

I didn't like: That i did not get what was advertised on the website.

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